Refunds

Last updated October 2026

If the site we shipped is materially not the site you approved, you get your money back. No form, no call, no argument.

What that means

You approved a specific site — you read it, line by line, before you paid. We ship exactly that site. If what goes live, or what sits in your portal, differs from what you approved in something that matters (a wrong phone number, a service you do not offer, a review that is not yours), tell us and we either fix it the same day or refund the whole fee. Your choice.

Hosted tiers ($399 and up)

Your first year of hosting and care is part of that one payment. If we stop providing it — the hosting goes down for more than a day without explanation, changes you asked for sit unbuilt — you get the whole hosting part of the fee back and the files are already yours.

What is not refundable

• A domain you asked us to buy. That money went to the registrar regardless — but the domain is yours to keep or move.
• A site you simply changed your mind about after it was delivered as approved. That is not a defect; and you own the files either way.

How to ask

Reply to any email we have sent you, or write to richard@grea.site. A real person reads it. If a refund is due it is back on the card within 5 business days, and we will tell you so before it leaves.